Return Policy
We hope you love all the items you purchase on www.octaleus.com, but if you do not, we understand.
You can return any items received through www.octaleus.com, but we have two stipulations:
• Returns must be made within 21 days of customer receipt. After 21 days, we cannot offer you a refund or exchange.
• Items must be undamaged and have the original packaging including all accessories in order to be eligible for return or exchange.
Please contact sales@octaleus.com if you need a refund.
To complete your return, we require a receipt or proof of purchase.
SUBSCRIPTIONS. Sorry, we don’t issue refunds for subscriptions. You must cancel your Octaleus subscription before it renews each year in order to avoid being charged during your next billing period. Octaleus subscriptions are prepaid and are non-refundable. It is a customer’s responsibility to cancel their subscription before billing renews. OCTALEUS DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS.
CUSTOMS FEES. Unfortunately, customs fees are subject to the buyer; we will not be able to assist with customs fees. Please check with your customs department prior to purchasing for additional information.
REFUNDS. After your return is approved, a refund will be applied to your credit card or original method of payment within 2 weeks.
LATE OR MISSING REFUNDS. Please contact your bank and then credit card company if your refund has not been posted after a week. It may take some time before your refund is officially posted.
If they can’t help you, please contact us at sales@octaleus.com.
SALE ITEMS. If approved, sale items will be refunded at sale price.
EXCHANGES. We accept exchanges of undamaged items within 21 days of the customer’s receipt. Customer must pay additional shipping and handling charges. Please send us an email at sales@octaleus.com, and we will provide you with a return address.
SHIPPING. To return your product, please email sales@octaleus.com, and we will provide you with a return address. Please do not ship items back unannounced, we may not be able to refund your purchase if you do.
Apologies, but we are a small company and cannot afford to refund your shipping costs. You will have to pay for the shipping cost of returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
